Welcome to KEYED STONES. These Terms & Conditions govern your use of our website and your purchase of products through our online store. By accessing the website, placing an order or otherwise using our services, you agree to be bound by these terms.
1. ABOUT KEYED STONES
KEYED STONES is a home furnishing specialty store offering furniture, home décor, home accessories, lifestyle products and other specialty home furnishing products.
Registered/business address:
PLOT 47, ROAD 5, OKPORO ROAD, RUMUODARA,
PORT HARCOURT, RIVERS STATE, NIGERIA
Phone: +234 803 951 0062
Email: [email protected]
2. USE OF OUR WEBSITE
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict or inhibit the use of the website by others.
You must not attempt to gain unauthorised access to the website, its systems or customer information, introduce malicious software, or use the website for fraudulent or unlawful activities.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on the website are useful and accurate.
However, colours, appearance and other visual characteristics may vary depending on the device used to view the website. Product availability, specifications and other details may also change without prior notice.
Where a product has specific characteristics, dimensions, materials, colours or other specifications, customers should review the product information provided before placing an order.
4. PRICES
Product prices displayed on the website are subject to change without prior notice.
Unless otherwise stated, applicable delivery charges and other additional charges may be presented separately during the ordering process.
We reserve the right to correct pricing or listing errors. If an order has been placed using an incorrect price, we may contact the customer to confirm whether the order should proceed at the correct price or be cancelled.
5. ORDERS
Placing an order constitutes an offer to purchase the selected products. An order is subject to product availability and our acceptance.
We may decline or cancel an order where a product is unavailable, there is an apparent pricing or listing error, payment cannot be verified, or there are reasonable grounds to suspect fraudulent or unauthorised activity.
Where an order is cancelled after payment has been received, any applicable refund will be handled in accordance with our Returns & Refunds Policy.
6. PAYMENT
Customers are responsible for providing accurate payment and billing information.
Orders are processed only after the required payment has been successfully authorised or confirmed. We do not knowingly retain complete payment card details beyond what is necessary for permitted transaction processing and applicable record-keeping.
7. DELIVERY
Delivery arrangements, charges and estimated delivery periods may vary according to the product, destination and delivery method.
Customers are responsible for providing accurate delivery information. Delays caused by incorrect addresses, failed delivery attempts, circumstances outside our reasonable control or other external factors may affect delivery times.
Further information is provided in our Shipping & Delivery Policy.
8. INSPECTION ON DELIVERY
Customers should inspect products as soon as reasonably possible after delivery. If an item appears damaged, incorrect or materially different from what was ordered, the customer should contact us promptly with relevant order details and, where appropriate, photographs or other supporting information.
Any claim will be reviewed in accordance with our Returns & Refunds Policy.
9. RETURNS, REFUNDS AND EXCHANGES
Returns, refunds and exchanges are subject to our Returns & Refunds Policy.
Eligibility may depend on the nature of the product, its condition, the reason for the return and the time within which the request is made. Customers should review the applicable policy before making a purchase.
10. PRODUCT AVAILABILITY
We endeavour to keep website product information current, but we cannot guarantee that every product displayed will remain available at all times.
If a product becomes unavailable after an order has been placed, we may notify the customer and provide an appropriate resolution, which may include cancellation and refund where applicable.
11. INTELLECTUAL PROPERTY
Unless otherwise stated, content appearing on this website, including text, graphics, logos, photographs, page layouts, product descriptions and other materials, is owned by or used with permission by KEYED STONES or its relevant licensors.
You may access and use the website for personal and lawful shopping purposes. You must not reproduce, modify, distribute, publish or commercially exploit website content without appropriate permission.
12. THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party websites, payment providers or other external services. Such third parties operate independently and may have their own terms and privacy policies.
KEYED STONES is not responsible for the content, availability, security or practices of third-party websites or services.
13. PRIVACY
Your use of our website may involve the collection and processing of personal information required to operate the website, process orders, communicate with customers and provide relevant services.
Our Privacy Policy explains how personal information is handled and should be read together with these Terms & Conditions.
14. LIMITATION OF LIABILITY
To the extent permitted by applicable law, KEYED STONES will not be liable for losses arising from circumstances beyond our reasonable control or from a customer’s misuse of products or the website.
Nothing in these Terms & Conditions is intended to exclude or limit liability where doing so would be unlawful or would deprive a customer of rights that cannot legally be excluded.
15. EVENTS BEYOND OUR CONTROL
We will not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, severe weather, government actions, disruptions to transport or communications, industrial disputes, power or network failures, or other comparable events.
16. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, legal requirements or operating practices.
The updated version will be published on the website. Continued use of the website after changes are published constitutes acceptance of the updated terms.
17. GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the Federal Republic of Nigeria.
Any dispute arising in connection with these terms shall be addressed through appropriate lawful channels and the courts or dispute-resolution mechanisms having relevant jurisdiction.
18. CONTACT US
For questions about these Terms & Conditions, orders or our products, please contact:
KEYED STONES
PLOT 47, ROAD 5, OKPORO ROAD, RUMUODARA,
PORT HARCOURT, RIVERS STATE, NIGERIA
Phone: +234 803 951 0062
Email: [email protected]
19. RELATED POLICIES
These Terms & Conditions should be read together with the following website policies, where applicable:
• Privacy Policy
• Cookie Policy
• Shipping & Delivery Policy
• Returns & Refunds Policy
• Product-specific policies or notices displayed on the website.