1. ABOUT THIS POLICY
This Shipping & Delivery Policy explains how KEYED STONES handles the processing, dispatch and delivery of orders placed through our website.
We aim to provide a clear and convenient delivery experience while ensuring that products are properly prepared for dispatch. Delivery arrangements may vary depending on the product, order size, destination and availability.
2. ORDER PROCESSING
Orders are processed after successful order confirmation and payment, where applicable.
Processing times may vary depending on product availability, order volume, product type and any additional preparation required before dispatch. If an order requires additional time to process, we may contact the customer using the details provided at checkout.
Customers should ensure that their delivery information, including name, phone number and delivery address, is accurate and complete.
3. DELIVERY LOCATIONS
KEYED STONES may deliver to locations within Nigeria, subject to delivery coverage and the nature of the product ordered.
Availability of delivery to a particular location may depend on the logistics provider, accessibility of the destination and other operational considerations.
4. DELIVERY TIMES
Estimated delivery times may vary based on the customer’s location, product availability, order processing time, weekends, public holidays and circumstances affecting transportation.
Any delivery timeframe displayed on the website or communicated to the customer should be treated as an estimate unless expressly stated otherwise.
Delays may occur because of circumstances outside our reasonable control, including traffic, severe weather, transportation disruptions, security restrictions, public holidays or logistics-provider delays.
5. DELIVERY CHARGES
Delivery charges may apply depending on the delivery location, order size, product characteristics and delivery method.
Where applicable, delivery charges will be communicated or displayed before an order is completed. Unless expressly stated otherwise, delivery charges are separate from the product purchase price.
6. LARGE OR BULKY ITEMS
Certain furniture, home furnishing products or other bulky items may require special transportation or handling.
For such orders, delivery arrangements and applicable charges may be confirmed separately with the customer before dispatch. Customers may be required to provide reasonable access to the delivery location.
The customer is responsible for informing KEYED STONES in advance of any access restrictions that could affect delivery.
7. DELIVERY ADDRESS AND CUSTOMER AVAILABILITY
Customers are responsible for providing a complete and accurate delivery address and a reachable telephone number.
The customer, or an authorised recipient, should be available to receive the order where required. If delivery cannot be completed because the recipient is unavailable, the address is incorrect or the delivery location cannot reasonably be accessed, additional delivery arrangements or charges may apply.
8. DELIVERY INSPECTION
Customers are encouraged to inspect products at the time of delivery where reasonably possible.
If a product appears visibly damaged, the customer should document the condition and contact KEYED STONES as soon as possible. Photographs or other evidence may be requested to assist with the assessment.
Any claim relating to damaged, missing or incorrect items will be handled in accordance with our Returns & Refunds Policy and the circumstances of the order.
9. PARTIAL OR SPLIT DELIVERIES
Where an order contains multiple products, items may be delivered separately where necessary because of product availability, size, handling requirements or logistics arrangements.
Where practical, customers may be informed if an order is expected to arrive in more than one delivery.
10. FAILED OR MISSED DELIVERY
If a delivery attempt is unsuccessful because the customer or authorised recipient is unavailable, the delivery address is inaccurate or access is not possible, KEYED STONES or its delivery partner may contact the customer to arrange another delivery attempt.
Where a further delivery attempt results in additional logistics costs, the customer may be responsible for those costs where applicable.
11. THIRD-PARTY DELIVERY PROVIDERS
KEYED STONES may use independent logistics or delivery providers to fulfil orders.
Once an order has been handed to a delivery provider, delivery timing may be affected by that provider’s operational processes. We will nevertheless make reasonable efforts to assist customers in resolving delivery-related issues that are brought to our attention.
12. DELIVERY DELAYS
While we aim to meet stated or estimated delivery timelines, delays can occur.
Where we become aware of a significant delay affecting an order, we may contact the customer using the contact information provided. Delivery delays do not automatically constitute a cancellation of an order unless otherwise provided under applicable law or our applicable Returns & Refunds Policy.
13. ORDER CANCELLATION BEFORE DISPATCH
A customer who wishes to cancel an order before dispatch should contact KEYED STONES as soon as possible.
Cancellation requests may be subject to the status of the order. If an order has already been processed, prepared or dispatched, the request may instead be handled under our Returns & Refunds Policy.
14. INTERNATIONAL DELIVERY
Unless expressly stated on the website or agreed separately with the customer, KEYED STONES does not undertake international delivery as a standard service.
Where international delivery is offered for a particular order, applicable shipping charges, customs requirements, taxes and other import-related obligations will be communicated as appropriate.
15. CONTACT US
For questions about shipping or delivery, please contact:
KEYED STONES
PLOT 47, ROAD 5, OKPORO ROAD, RUMUODARA, PORT HARCOURT, RIVERS STATE, NIGERIA
Email: [email protected]
Phone: +234 803 951 0062
16. RELATED POLICIES
This Shipping & Delivery Policy should be read together with our Terms & Conditions, Returns & Refunds Policy and Privacy Policy.
17. POLICY UPDATES
KEYED STONES may update this Shipping & Delivery Policy from time to time to reflect changes in our operations, delivery arrangements or applicable requirements. The updated version will be published on this website.