KEYED STONES respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect through our website, why we collect it, how it may be used, and the choices available to you.
1. ABOUT KEYED STONES
KEYED STONES is a home furnishing specialty store offering furniture, home décor, home accessories, lifestyle products and other specialty home furnishing products.
Business address:
PLOT 47, ROAD 5, OKPORO ROAD, RUMUODARA,
PORT HARCOURT, RIVERS STATE, NIGERIA
Phone: +234 803 951 0062
Email: [email protected]
2. INFORMATION WE MAY COLLECT
Depending on how you interact with our website, we may collect information such as:
• Name and contact details.
• Email address and telephone number.
• Billing and delivery information.
• Product orders, enquiries and transaction-related information.
• Information you provide when contacting customer support.
• Website usage information, such as pages visited, browser/device information and general technical data.
• Information collected through cookies and similar technologies, where applicable.
We do not ask customers to provide information that is unnecessary for the relevant purpose.
3. HOW WE COLLECT INFORMATION
Information may be collected when you:
• Create or use an account, where an account facility is provided.
• Place an order.
• Submit an enquiry or contact form.
• Contact us by email, phone or other available channels.
• Subscribe to communications or marketing, where offered.
• Browse or interact with our website through cookies and similar technologies.
4. HOW WE USE YOUR INFORMATION
We may use personal information for purposes including:
• Processing and managing orders.
• Communicating with you about orders, enquiries and customer service.
• Arranging delivery or fulfilment.
• Processing payments through applicable payment providers.
• Improving our website, products and customer experience.
• Maintaining business and transaction records.
• Detecting, preventing and investigating fraud, abuse or security incidents.
• Sending marketing communications where you have consented or where otherwise permitted by applicable law.
• Complying with legal and regulatory obligations.
5. PAYMENT INFORMATION
Payments may be processed through third-party payment providers. Where payment information is handled by a payment provider, that provider may process information under its own terms and privacy practices.
KEYED STONES does not intend to collect or store complete payment card credentials unnecessarily. Customers should review the applicable payment provider’s privacy information where appropriate.
6. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and improve the user experience.
Some cookies may be provided by third-party services used on the website.
You can manage certain cookie settings through your browser. Disabling some cookies may affect the functionality of parts of the website.
Please also refer to our Cookie Policy for further information.
7. SHARING PERSONAL INFORMATION
We may share relevant personal information with trusted service providers where necessary to operate our business, such as:
• Payment processors.
• Delivery and logistics providers.
• Website hosting, technology and analytics providers.
• Professional advisers where reasonably necessary.
• Government authorities, regulators or law-enforcement bodies where required or permitted by law.
We do not intend to sell customers’ personal information as a standalone commercial product.
8. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites, payment platforms, social media services or other external services.
Those third parties may have their own privacy policies and terms. KEYED STONES is not responsible for the privacy practices or content of external websites and services.
Customers should review the relevant third-party privacy information before providing personal information to them.
9. DATA SECURITY
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials and devices where applicable.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, record keeping, legal, regulatory and dispute-resolution requirements.
The retention period may vary depending on the type of information and the purpose for which it is held.
11. YOUR PRIVACY RIGHTS
Subject to applicable law and any relevant limitations, you may have rights relating to your personal information, including the right to:
• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion where applicable.
• Object to or request restriction of certain processing.
• Withdraw consent where processing is based on consent.
• Raise a complaint concerning the handling of your personal information.
Requests should be sent using the contact details provided below. We may need to verify your identity before responding to certain requests.
12. MARKETING COMMUNICATIONS
Where marketing communications are sent, you may opt out by using the unsubscribe mechanism provided in the communication or by contacting us directly.
Opting out of marketing communications will not necessarily stop essential service communications relating to orders, transactions, security or other necessary business matters.
13. CHILDREN’S PRIVACY
Our website is intended for general users and is not specifically directed at children.
We do not knowingly seek to collect personal information from children where such collection is not permitted by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that the matter can be reviewed.
14. INTERNATIONAL DATA TRANSFERS
Some service providers used in operating the website may process information outside Nigeria. Where personal information is transferred or processed across borders, we will seek to do so in accordance with applicable data protection requirements and appropriate safeguards where required.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements or data-processing practices.
The updated version will be published on our website. We encourage users to review this page periodically.
16. CONTACT US
If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact:
KEYED STONES
PLOT 47, ROAD 5, OKPORO ROAD, RUMUODARA,
PORT HARCOURT, RIVERS STATE, NIGERIA
Phone: +234 803 951 0062
Email: [email protected]
17. RELATED POLICIES
This Privacy Policy should be read together with our:
• Terms & Conditions
• Cookie Policy
• Shipping & Delivery Policy
• Returns & Refunds Policy
Where a specific product or service has additional privacy information, that information may also apply.